June 11 - I've bought all our tires from
Discount Tire for the past 25 years. Initially, it was because they were conveniently located. Then it was because they had a large network of shops and an excellent road hazard warranty. They've always
treated me better than I expected. So
... here's the rest of the most recent story.
When we got all situated at our
boondock site between Heber and Show Low and were getting ready to go out for a drive, BJ noted a nail in my right front tire.
The tire was holding pressure, but BJ looked up the closest Discount Tire store and we headed to Show Low with the intent to get the tire patched under their road hazard warranty. We'd barely gotten out of the truck when one of their people came out to ask how they could help. He took one look and said, "Your tires are getting well worn." No surprise - they had 77,000 miles on them but I got right at 100,000 on the previous set and I keep toying with selling the truck.
Then he said, "The sidewalls have a lot of ozone checking." Yup, that's true. The truck has been outside the whole of this set of tire's life. According to him, ozone checking is covered under the road hazard warranty. Who'da thunk?
In short order, the truck was in the shop getting a whole new set of shoes. The cost to me was the road hazard warranty on the new tires, the lifetime balancing & rotating, and the difference in tax between the removed set and the new set.
The crew dismounted the old tires and mounted up the new tires,
spin balancing each one.
BTW, did you know that nearly all towable RV manufacturers
don't balance the tires they put on their trailers? Apparently since people don't ride in the trailer they don't care. Seems crazy to me!
For less than the cost of one tire, the truck has a set of new Michelin tires. I sure hoping that I don't keep it long enough to see how long this set lasts! They had us on our way just one hour after we arrived.
I don't have any connection to Discount other than as a
very happy customer! They've got my business!
We have had some positive experiences with Discount Tire during our last winter visit. the one in Scottsdale told us that our tires were not quite ready to be replaced...that was at the beginning of January. And the Discount Tire in El Paso sold us just what we needed right before the trek back home. A big fan.
ReplyDeleteI've always been pleased with Discount at various locations, but this one blew me away. Way beyond what I expected!
DeleteWow!...That is great..I may try them rather than my pal Les.."S".....Some of his shops have been swell...Others not so much.....Oh the stories I could tell.
ReplyDeleteDavid
Les seems to be the goto place in the northwest. My only experience with them suggested "up selling" was the central component of their new hire training. :-(
DeleteWow indeed! Did you stick with LT LRE? I went with LTX2 last year when I finally wore out the P Vectras on my Tundra. Had to change aspect from 70 to 75 but of course that corrected the speedpmeter. So far good with 60psi all around. Rock on!
ReplyDeleteThis set and the last ones are LTX M/S 2. The first set was the original M/S. Love them!
DeleteMine are XLT2. Got them at Sam's Club in CO last summer. Definitely keepers! :)
DeleteCan't beat that. Wish we had Discount Tires in our area.
ReplyDeleteThey seem to be primarily southwest. America's Tire is apparently owned by them as well, more towards the northeast.
Delete